Knysna Consumer Rights – Stand Up for Yourself
One of my Facebook subscribers had a battle with a local store over a damaged item she’d returned. She wanted her money back or another of the same but the store would only send it for repairs.
The store does not get to make that decision. It is your right to choose a replacement or cash.
The Consumer Protection Act is very clear:
- Consumers are permitted to return goods to suppliers, without penalty and at the suppliers’ risk and expense, within a period of six (6) months after delivery of such goods, if the goods are of inferior quality, unsafe or defective.
- Suppliers are obliged to refund, repair or replace the failed, unsafe and defective goods. you can choose which.
Stand up for your rights. Read the act to the supplier. If they are a national chain, you can add pressure by reporting to superiors. Threaten Hellopeter and more:
- Consumer Help Line via the dtiCustomer Contact Centre: 0861 843 384
- The dtiOffice of Consumer Protection (OCP): (012) 394 1436, contactus@thedti.gov.za and www.thedti.gov.za
- National Consumer Tribunal (NCT): (012) 663 5615, registry@thenct.org.za and www.thenct.org.za.
Standing up for yourself need not be a convoluted complaint. Sometimes making a point of writing down the staff member’s name and calling for a manager will do the trick. Take there photo with your cellphone.
In Knysna, keep in mind that many stores, however, do not have store managers who are allowed to manage. Often they’re more like head shop women and men who are checked up on by offices in George or Cape Town.
There is no excuse for bad service and it’s particularly irritating if it’s a national chain with a solid service constitution in place.
Download this handy guide to your rights regarding goods, spammers and more.
Game Stores – Knysna & George
MISLEADING ADVERTISMENT!! Beware!!!
So i find a tent that i want to purchase at the George and Knysna-branches of Game Stores
Campmaster Tent : 6009702040295
Priced on the shelves at both stores for R1699-00!
Teller at the Knysna Branch scans the product……..which suddenly now costs R1999-00!!!!!
i QUESTION THIS…..am given a R300-00 refund…..wasting 20minutes of my time.
How many unsuspecting customers are the Game Stores/Branches going to scam over this festive season,with “deliberately” dodgy price-tags……..and most people not bothering to queery this/and or complain,due to the fact that there are hordes of people waiting behind them in the queue!!!!!
Always horrible to have time wasted but its to determine whether it’s an error or deliberate. With a chain store, it’s more likely to be an error. I once had a leaking tent story (last thing you want is a leaking tent in cold weather at top of the Drakensberg Mountains) with Game in Durban which found me dropping a very muddy tent on their counter and having to cause a big scene until they agreed to a refund BUT my experiences in Game Knysna have been very pleasant. Several staff members have treated me well. Even this week, a friend of mine had a small issue with a security staff member so i called the manager who, as he has always been to me, very helpful. He didn’t just give lip service. He contacted the security company i.e. something was wrong and a manager fixed it – that’s good customer service. I will always want to shake the hand of a person such as that. So my recommendation is to get hold of him, explain what happened and how you were treated. And then ensure that all the tents have had their prices corrected. In that way, you’re not only helping others in Knysna but also game.
Come on Mike. What happened to the fearless Wickedness? Name the bleedin’ store!
🙂 I also believe in fairness. I’d rather the owner be given a chance to respond than misinformed staff hurt a brand. I’ve privately given my thoughts and hope that all reached amicability…always better than a tussle.
Useful info, thank you.
Pleasure.
We’re all human so sometimes getting what you deserve is simply a battle of wills, you versus who you’re dealing with. That said, it’s rarely happened to me in Knysna. I’ve had several awesome experiences at places such as Kloppers – love their one-on-one service.