It’s lovely to be able to report good news. But first, if you haven’t already, read Knysna FNB Puts the Public at Risk!
FNB may have passed the buck (shame on you) and not even bothered to respond properly via the branch or e-complaint even though it was confirmed that the issue had been passed higher up. Thankfully, SBV (the security company) stepped forward and showed that they’re top notch.
Mike Shipton, the Executive Head of Cash in Transit, gave me a long call from Gauteng. He demonstrated remarkable people skills because i relinquished my frustration almost immediately. He explained their role and challenges before we went on to discuss all that’s fantastic about Knysna. He then requested that area boss, Sam Crouser, travel from Port Elizabeth to meet with me and assess the security situation and operational alternatives. I won’t discuss the details but they’ve assured me that the deployment will be handled with better sensitivity to the public. Sam was also impressive and i’m glad to have met him. After our walk around the block, we had a solid conversation over lunch in Knysna Mall.
The proof will be in the future pudding, so to speak, but right now they get a BIG thumbs up. Thank you SBV! Maybe Lloyds of London was right in more ways than one when they stated that you are ‘the best risk managed cash-in-transit company in the world’.